If your Kinetico water softener is continuously running water to the drain, it could indicate a couple of potential issues. Here are a few possible causes for this problem:

1. Regeneration Cycle: One common reason for water continuously flowing to the drain is that the water softener is going through a regeneration cycle. During regeneration, the system flushes out the accumulated hardness minerals from the resin tank and replenishes the resin with a brine solution. This process typically involves a significant amount of water being discharged to the drain. If your water softener is in the midst of a regeneration cycle, the continuous water flow to the drain is expected and should subside once the regeneration process is complete.
2. Stuck or Faulty Valves: If water is continuously flowing to the drain even when the system is not in the regeneration cycle, it could be due to a malfunctioning valve within the control valve assembly. There may be an issue with a valve not closing properly, which leads to constant water flow to the drain. In such cases, it’s advisable to contact a qualified Kinetico service technician to inspect the valves, diagnose the problem, and perform any necessary repairs or adjustments.
3. Control Valve Issues: Problems with the control valve itself, such as a faulty sensor or a programming error, can also result in constant water flow to the drain. The control valve regulates the different cycles and functions of the water softener, so if it’s not operating correctly, it can cause continuous water discharge. Again, professional assistance from a Kinetico technician is recommended to troubleshoot and resolve control valve issues.
4. System Leak: A water softener leak can cause a constant flow of water to the drain. This could be due to a damaged or malfunctioning component, loose connections, or faulty seals. Inspect the water softener for any signs of water leakage, such as puddles or dripping water, and address the issue promptly. Repairing or replacing the affected parts may be necessary to stop the continuous water flow.